Privacy Policy

Effective Date: April 1, 2025

At South Medford Auto Body, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, vehicle information, insurance details (when submitted via contact forms or during service inquiries).

  • Non-Personal Information: IP address, browser type, device information, pages visited, and time spent on our website (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates.

  • Schedule appointments and deliver repair services.

  • Communicate with you about service updates or required documentation.

  • Work with insurance companies on your behalf.

  • Improve our website experience and marketing efforts.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information with:

  • Insurance providers when coordinating claims.

  • Service providers who help us operate our business (e.g., website hosting, email platforms), under strict confidentiality agreements.

  • Law enforcement or government agencies if required by law.

  • 4. Data Security

We implement appropriate security measures to protect your information. This includes secure servers, encryption protocols, and restricted access to personal data.

5. Cookies and Tracking

Our website may use cookies and similar technologies (e.g., Google Analytics) to improve site performance and understand visitor behavior. You can disable cookies in your browser settings if you prefer.

6. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you.

  • Request that we update, correct, or delete your information.

  • Opt out of any marketing communications (though we rarely send any).

  • To make a request, please contact us using the details below.

7. Links to Other Sites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

South Medford Auto Body
261 Mystic Avenue, Rear
Medford, MA 02155
Phone: 781-874-1148
Email: southmedfordautobody@gmail.com